Frequently Asked Questions

Yes, you can schedule a delivery time and we will try to accommodate as best as possible. We will provide you with a window for delivery.

This really depends on where you will be staying. Many of the hotels will hold the equipment for you at the front desk. We will discuss the delivery procedure when we confirm your order to see what delivery arrangements are best for your specific situation.

Orders should be placed as soon as possible to ensure the products are available at the time of your visit. Changes can be made up to 24 h prior to delivery.

You can order online using our simple order form.

Online orders must be placed AT LEAST 48 hours prior to delivery.

You may also call us to place a phone order at 339-674-1941

We accept all major credit cards and digital payments (Venmo. Paypal and Zelle). However a credit card must be on file for security purposes.

You may rent our products for as many or as few days as you need.

There is no fee for cancellations made at least 48 hours before a confirmed reservation.

Grab and Go Baby reserves the right to cancel any order or deny services to any customer at any time. If an order is cancelled by Grab and Go Baby a complete refund will be given and customer(s) will be notified by email.

Grab and Go Baby reserves the right to make changes to these policies without notice.

Massachusetts state law requires that your child be secured in a federally approved belt-positioning booster seat until 8 years of age or is over 57 inches (4 feet, 9 inches) tall.

For more info click here:
https://www.mass.gov/service-details/car-seat-laws-in-massachusetts

We will install car seats upon request at no additional charge. Please inform us on your reservation if you will need us to install the seat.

You are responsible for the inventory during your rental period. It is very important that you inform us of any problems that you are having with our inventory as soon as possible. Items returned damaged or lost items will be charged at full replacement value to the credit card on file. This charge is in addition to the rental charge.

If you take a rented item out of your town of renting (the town you had it delivered to) and it becomes damaged you are responsible to get it back to the rental location. In this case Grab and Go Baby is not responsible to replace the item or for any reimbursements.

No, all of our equipment is purchased from the manufacturer. They all meet the standards. Buying direct keeps our inventory lines uniform and we are assured of getting up to date inventory complete with manuals. This also ensures that we are notified directly in case of any recalls.

Yes, our inventory is sanitized and detailed with a hospital grade cleanser upon arrival after each rental. It is also inspected at that time for any maintenance issues. Inventory is reinspected at the time of delivery to ensure your satisfaction.

We will swap out any equipment with ample notice.

If an item is delivered damaged or unusable it is the customers responsibility to notify the office immediately and email a picture of the damaged item, so we can swap out the item ( at no charge ). After 48 hours of rental start date customers will assume all responsibility of any items returned damaged and be required to pay a swap fee ( if requesting a swap ) and repair and /or replacement cost for the item.

Grab and Go Baby reserves the right to change / waive these fees based on each customer’s specific situation.